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Lettings & Management - Money for Old Rope ?

Friday, March 27, 2015

Whilst watching my daughter swim her endless lengths at her local swimming club, I engaged in a conversation with one of the coaches that made me really question how landlords perceive what letting agents do for their money.

Being a fully-fledged member of the lettings industry and very proud of what we endeavour to do for our landlords on a day to day basis, I was shocked to hear that this gentleman considered our job to be, "Not hard to do and really just money for old rope".  The fundamentals behind the role of the property manager I concluded from this conversation are not as transparent to the layman, as the agent would have hoped and as such I found myself compelled to defend my profession to this gentleman.

I argued that for years the letting agent has been tarred with the same brush as the estate agent, whose own reputation has been soiled by the flash suited, eager, young, youths that seem to dominate the industry, which is a shame for those individuals who undertake a very professional approach. Although I agreed that the principle was the same, to find an individual a property, the process to achieve this differs immensely between the two sectors.

The fundamental difference I went onto point out is that the letting agent has so much more to do to earn their money. Whereas a single property sale can generate, for the estate agent upwards of £1000, it can take the letting agent on average, 18 months to 2 years to receive the same revenue.

As my learned friend pointed out to me at the swimming baths, it seems a great deal for a landlord to pay just for dealing with a few repairs and new properties surely don't have any repairs? I agreed that it is true that over time, newer properties are indeed easier to manage, as they are not prone to the damp issues or general repairs and maintenance to the super structure that an older property would have. However the agent certainly earns their money during the first few months, as they constantly liaise with the house builders to rectify teething problems of having a new home. I went onto explain that in many cases brand new properties require more, not less property management. 

Although new properties are aesthetically pleasing to the eye, there are many things that can go wrong during the first 12 months of living in such a property and the implementation of a 12 month builders warranty is surely testimony to this.  Issues such as leaks from poor connections, loose rainwater connections, doors catching, appliances not working, sink and waste pipes being ill fitted, boilers not working, can all damper the tenants enjoyment of the property and make for a  high turnover in occupants for the landlord. The aptitude and experience of a letting agent is imperative to any landlord of such properties as they ensure that the rectification of problems are smoothly completed for the tenant.

The implementation of the building warranty may be beneficial to the landlords finances, but for the agent it can be a slow and drawn out process to get the job done, especially if the builder is not forthcoming in putting the problems right quickly. Strict diary management and constant communication with both parties is essential when dealing with repairs at any time, but when an agent has a builder or block manager to deal with, it can be very time consuming and difficult.
The gentleman argued that repairs can’t be difficult to order out and that it must be easy to find people to do the job.

What the layman doesn't appreciate however, is that a letting agent not only needs to first determine whose liability the repair is, but a good letting agent should have done all they can themselves to rectify the issues before ordering out a contractor. The sourcing and retaining of reliable and competitive contractors is an imperative and essential part of the agents job and without the said workforce, they would most definitely not be able to do the job effectively.

There is a great deal more a letting agent does on a day to day basis to earn their fee, which can range from checking and paying utility bills, conducting and documenting routine property visits, implementing legislative changes to protect the landlord's rights (there have been several in the last 18 months alone!), collecting and chasing rent arrears and dealing with an abundance of issues or concerns raised from a varying degree of organisations relating to the tenant or tenancy. In fact the list of jobs that we, as a letting agent do on a daily basis is endless and I would in fact need to detract from my argument about the merits of a good agent, should I continue to list them. 

I believe that what the layman needs to understand is that when the agent’s phone rings, there is, on the other end of the phone a unique enquiry and the answer to the question differs from property to property depending on the landlord's requirements and specific instructions. Property management is not just a job where you routinely do the same thing day in and day out. It requires a skill that is built on knowledge and experience. Passed down by the people at the top to the fledglings at the bottom either through training and in-house coaching or external courses. We invest in our people to ensure that the landlord is getting the best service possible and their investment is being looked after. In essence and in answer to the debating question, it is the experience and knowledge of the property manager and his or her ability to save the landlord money through their expertise that the property owner is paying his fee for.

If you feel that your current agent is under performing, please don't hesitate to call in for an informal discussion about your specific requirements and how we might look after your property or just give us a call.


How important are Inventories & Checkouts ?

Friday, March 20, 2015

At the commencement of any tenancy, it is imperative that both the tenant and landlord / agent are in agreement with the condition of the property and its contents within. Some agents use an independent clerk to do both the inventory at the start of the tenancy and the check out at the end, rather than keeping the role in house. Although it could be argued that it is fairer and more professional to have an independent clerk compile the inventory and negotiate any damages at the end, it could be debated that having the people who maintain and manage the property conduct these two elements of property management, are really the greater experts in this matter.  

The inventory clerk sees the inventory as something which needs to be compiled and then checked at the end to measure any damages. It is true that these clerks do indeed create an effective picture of what the property looks like, as they highlight its flaws and record its contents and condition, but what the Inventory clerk lacks and where they are arguably outclassed by the experienced property manager, is the that a good property manager will go beyond assessing what is missing or damaged. 

Indeed, the preparation of the inventory, for a good property manager is an opportunity to feedback to their client what needs to be done to the interior and exterior of the property in order to maintain its value and ensure that it remains in good order for letting to attract the best possible tenant at the best rent. It is this foresight which stands the two apart, as the everyday inventory clerk sees their role as just compiling an inventory on behalf of a landlord, whereas a good property manager, sees the inventory as the start of their job to protect the landlords investment and maintain its let ability. Unlike an inventory clerk, whose job it is to produce a record of the standard of the property (mainly internally), the property manager's keen eye looks deeper, to ensure that the property is in the best condition that it can be, ensuring that we try to get the property back to what it was, rather than just allowing for fair wear and tear.

For any landlord, the lack of revenue caused by an empty property can be cause for concern. As such, the smooth rectification of any checkout issues or damages is imperative. It is the better agent that recognises this even before the check-out starts. A good agent should be working to minimise your voids as soon as the tenants notice is received, assessing any obvious damages during accompanied viewings and bringing any necessary works to the landlords attention well in advance of the property becoming empty.

The benefit of having documented permission letters for any tenant requests throughout the tenancy, ensures that the property manager can conduct an effective check out. Being able to establish what the tenant has had the authority to do to the property and what they have not, as well as having a record of any inventory amendments at the commencement of the tenancy, gives rise to producing a piece of evidence which is a firm basis for a check out and for success at any adjudication which may follow.  Both the insistence upon the tenant attending the check-out rather just accepting the keys and having good property managers who have the ability to negotiate well, go a long way to avoiding tenants disputes through the various adjudication services. 

A landlord's property requires management by an agent who is in control, to ensure that their investment is looked after and that it is marketed quickly to avoid loss of revenue.  A wise choice for any landlord would be to ensure that their agent has all the qualities needed to protect their assets.


Some things in life are free

Friday, March 13, 2015

Changes over the last 7 or so years in the property market have seen a new wave of accidental landlords emerging. However, as the amendments in residential lettings legislation are not always publicised in detail in the wider media, these landlords are not always privy to the mandatory changes which come into force. It has been widely accepted by letting agents that many landlords have chosen to manage their own properties. The motivation for landlord’s to do this can vary considerably. Some may choose to take on the management with a view to building a new career in property, others have fallen into this role and become accidental landlords because they have been unable to sell. There are also landlords who have been letting and managing their properties for years and there are those who choose to manage their investment to save on costs.

Although non managed landlords have recognised the need to comply with the stringent requirements put on them and have sought guidance from their agent in how to execute things correctly, there are still instances where things have been missed or not done properly. I am sure that many a landlord has found themselves in a difficult situation, when their tenant knows their rights and is savvy enough to insist on them. Residential lettings is a legislative minefield if you are not aware of how to effectively execute things, it could cost you dearly. 

Having an inventory on a property, would have proved unnecessary in times gone by when the landlord was able to decide what damages he wished to claim for, but government changes have meant that the law is more and more on the tenants side and landlord’s need to be prepared for this. The government deposit schemes are coupled with specific prescribed information documentation which, if not properly executed can be catastrophic for the unknowing landlord both at the outset and when the tenancy goes periodic. 

PWR recognise that landlords who manage their own property may not always be aware of this and although the different schemes set out their own rules, there is little guidance or advice as to how to execute these requirements and we want to help. In order to combat these problems and provide a resolution for the landlords who find themselves in this predicament, PWR now offer a FREE Landlord clinic. 

This no obligation advice service is open to anyone who may have problems with their tenants, those Landlords who just want to be sure they are complying or may be are looking to invest further in property and are not sure what or where to buy.  The free service is at both our offices by appointment or just come in and see us. We have helped many landlords over the years and would welcome the opportunity to set you on the right track.

We ensure that all our lets are executed properly at the commencement of the tenancy and being Licensed members of ARLA and regulated by the RICS we have regular updates on current legislation. We have a wealth of experience in both of our offices and would be happy to give any landlord who has not received  a service of this standard, the guidance and reassurance that they require to solve any current or arising issues. 

Josh makes huge positive impact

Thursday, March 12, 2015

Amongst the trials and tribulations of everyday life  where conflict often rises from the ranks and where confrontation can be rife, there is always an individual who sails above such adversity. Whilst others are losing their heads and become too emotionally absorbed by the situation they are in, these characters effortlessly manage to maintain an equilibrium amongst their piers.

It is not that these people are protanganists, peace makers or even leaders they are quite simply individuals who eminate postivity and a real zest for life. From the first day that the recipient of this award started with PWR we realised that we were fortunate to have such an individual joining our organisation. Josh Thomas institantly made a huge positive impact on both the business and his colleagues and has been given high praise indeed from all that have the privilege of working with him.

Joshua's temperament and pleasant manner has enabled him to progress with ease in his career as a property manager. He has listened carefully to what he has been taught and carefully implemented his new skills to great affect. Although Josh has only been with the company a short while it feels as though he has been with us for years. He has blended in well with the existing team and has demonstrated a real drive and enthusiasm for what he does in his role, he was an absolute joy to teach and has proved to continue to be so on a daily basis.

There is no doubt that he has worked steadfastly in order to progress in his role but it is the depth of the impact that he has made in the office that has seen him win the Top Dog award this month and undoubtably the reason why he has been nominated every month for this accolade since he started.

Josh's positive outlook on life, suave approach and high standards when dealing with customers has both impressed and influenced his colleagues. His piers have, without realising it mimicked the way he can transform an angry customer into a calm and appreciative one. As a result of Josh's presence in the office, encapsulated by his innate desire to provide excellent service, he has helped reduce complaints and increased the appreciation from both tenants and landlords alike. 

Josh is a genuinely nice man who doesn't set out purposefully to perform the way he does, it comes naturally to him. Every day he treats everyone he comes into contact with, with genuine courtesy. He is adored by his colleagues, thanked for his benevolence by the customers and appreciated and congratulated by his employers.


Is your letting agent dealing with repairs properly ?

Friday, March 6, 2015

A portfolio landlord of ours came in to see me last week and we got chatting about how we deal with repairs for her and she was genuinely surprised at what is involved to deal with repairs in a timely and efficient manner.  To the layman, dealing with repairs on a daily basis appears to be quite a simple procedure, but what those individuals don’t realise is that when a letting agent is instructed to manage their property, they have to know much more than just what contractor to send out when dealing with a repair.

For the property managers whose job it is to deal with repairs, the understanding of what has been agreed and what is statute is imperative. From the outset, these consultants should have read the tenancy agreement which has been duly signed by both parties. They should ensure that they know the law and understand from the documentation, what the landlord and tenant responsibilities are, in respect of looking after the property. 

It is not just having the wealth of experience of how to deal with repairs within a lettings company that is important. It is the imparting of that experience onto the new staff joining the company that makes all the difference. A high standard of training and mentoring of staff within any organisation sets apart the good letting agents from the bad ones and it is this ethos that can save the landlord hundreds, if not thousands of pounds.

The sending out of a contractor should be the last resort for a smart property manager, not the first reaction to a repair. A good agent will do all that they can to ensure that they cannot resolve the repair in the first instance themselves. The questions they ask and the degree of probing they do is imperative, as in many cases repairs can be sorted out over the phone with a little guidance to the tenant of how something works or where something is located. It is often the case that things don’t work as a result of an inaction or action by the tenant and not because it’s not working. 

Should the repair not be rectified in this way a good agent should, wherever possible, attend the property themselves to either guide the tenant through the steps of how to sort out the repair or to correctly identify what needs to be done to eradicate the problem. Having said that, agents are not contractors and their expertise is limited in this domain and as such, having a list of fully vetted insured and reliable contractors is central to the success of any letting agent. 

The degree of involvement in the management of a landlord’s property can differ from one to the next, but keeping a tenant happy in a property is key to the longevity of a tenancy. Repairs at properties, however trivial, can cause tenants a great degree of distress and how an agent deals with these issues is crucial. The landlord who provides his agent with a mandate per repair is wisely buying into this philosophy, as the agent can then swiftly sort out the repair for the tenant without waiting for any authorisation to proceed. 

Repairs, although notably more frequent on the inside of the property, are often overlooked on the outside of the building, particularly if there is no effect on the use of the property by the tenant. It is the keen eye of the professional agent that ensures that the upkeep of the exterior of the premises as well as the inside is undertaken and that proactive maintenance is instigated to safeguard the value of their client’s investment.

If you have problems with your current agent or are looking for guidance on an existing problem with the management of your property, why not come in and see us at our Free Landlord Clinic or give us a call.


Quality of Staff really does count

Friday, February 27, 2015

Landlords choose their agents for all sorts of reasons, but many, whilst looking at what service an agent can offer, do not consider who is actually going to provide them with that service. They may ultimately instruct a company on their reputation or manifesto, but the quality of staff is something which should be a fundamental consideration when landlords are opting for a management service. Many failing businesses do not recognise and many successful businesses neglect to reward, the quality of their staff. Residential lettings and property management is a legislative minefield with over 700 pieces of legislation that have to be complied with and having the right staff in place, armed with knowledge and expertise for any given scenario is essential for all landlords.

We recruit staff who have a genuine interest in property and those who can demonstrate a desire to provide a high standard of customer service. We do not necessarily look to employ people who have experience in the property sector, as this can involve eradicating bad habits and lead to re- training. It is difficult to get an individual to break their long term habits and it can be a time consuming process, which can be met with a resistance to change. For the benefit of the organisation, its employees and ultimately its customers, it is important to understand the new recruits fears, hopes and dreams at the recruitment stage. Having an unhappy employee is not conducive to a productive or successful team and putting square pegs in round holes will never lead to a high quality of service. 

Our staff are made up of all walks of life with varying degrees of experience in the customer service sector, but what they do have in common is that they all enjoy property. This may mean that they have a real interest in the market place, have a property that they rent out themselves, perhaps have taken on a renovation project, or have a genuine appreciation of property. This initial interest makes them more receptive to keeping up to date with all the changes that the lettings industry face on a daily basis. 

The fact that we have favoured growing our own staff, rather than recruiting fully trained people; demonstrates our desire to not only ensure that the people that we employ enjoy their careers with us, but that we are training them to do things correctly. Often when new recruits are put in place, a training regime is implemented to demonstrate how a specific job is to be done and what the company expectations are. It is fair to say that most staff problems do not present themselves immediately, unless the candidate is entirely unsuitable or little or no consideration has been put into the recruitment process. It is only when a new employee feels comfortable at their desk and are sure that they are free from the shackles of observing eyes that we begin to see the cracks show in problem employees and by this time the service standards have already dropped.

The onus should therefore be on consistent and relevant staff mentoring, which is imperative when ensuring the quality of service and we continue to do this throughout each employee’s career. We have built our business from grass roots, we are licensed members of ARLA, Regulated by the RICS and have a two tier experienced management structure in place to ensure that service standards and legislation is adhered to at all times. We are proud to provide an excellent service and this ethos echoes through all of our staff. The service we provide to our customers is important to us and we are happy to make changes where necessary to build quality working relationships with our clients.

How Important is efficient Property Management & Client Accounting to you ?

Friday, February 20, 2015

I was speaking to a new Landlord of ours last week who has only been with us for 6 months and he was saying how relieved he was that he had chosen us to manage his property as he felt that all aspects of the letting, management and accounts with ourselves were very efficient and transparent, particularly as other agents were pushing low fees to let his house at the outset.  

When considering who to manage their property, landlords tend to make their decision based on how quickly an agent states they can get it let or the costs involved, above any other concerns that they may have. Although these are fundamental factors, the consideration of how the property is going to be looked after and how and when the landlord gets his rental income should be given due consideration and not just become important after the tenant has moved in.
Over the years and with a down turn in the sales market, many Estate Agents decided they would start lettings to subsidise their income and on the whole have provided their landlords with a cheap & quick let. With the help of the internet, the securing of a potential tenant is relatively easy if the property is marketed to its full potential and priced correctly. 

Unfortunately though, the responsibility of managing a property requires more than just a flare to secure a tenant. It needs stringent referencing to ensure that the tenant is able to continue to pay their rent past the initial instalment and also now more than ever, the documentation signed by the tenant is very specific to ensure that they are aware what they need to adhere to in respect of tenancy obligations and ensures that the landlord does not fall foul of tenancy deposit legislation.

Effective day to day property management of a landlord’s property requires a concrete understanding of both the legislation and an appreciation of how the landlord wants his property to be managed. Having confidence that an agent will not pay a contractor from the rent until works are inspected is something which is important and not something which all agents religiously do. 

In addition, it would be wise to make sure that your chosen agent is adhering to the protocol of keeping clients’ money in a separate account and that they are part of a Clients Money Protection Scheme. The profession of accountancy is specific in most industries, but for residential lettings and property management, an agent who not only has the knowledge and qualifications in his or her specific role, but has the additional vast experience and knowledge of all aspects of the business can be at a distinct advantage when dealing with the accounts for landlords.

Most landlords have a mortgage to pay and so the rental coming in on a regular basis is paramount. Although tenants rent is usually due a month after the day that they move in, a good agent will negotiate a rent due date to suit both landlord and tenant if requested. Having the rents input daily and accounts payments run twice weekly and transferred over to Landlords within 7 days of funds clearing, instead of only accounting at the end of each month or quarterly, differentiates the flexible agent from the rigid ones, which also ensures that a Landlords cash flow is maintained. 

Research shows that the majority of investors are in the age bracket between 40-70 years old and although the majority of us have been launched into the technology arena, there are those who still wish to deal with actual paperwork rather than electronic mail. For the good agent, the sending of statements automatically via email at the time payment is made, is a quick and efficient service to their landlords, but recognising and adapting their protocol to suit and tailor to their landlords needs is something that they should additionally see as important.

Should you as a landlord, be toying with the idea of living abroad, seeking an agent who has the backing of a professional body, is imperative to ensure that your agent is doing all that is required by the HMRC in respect of overseas tax. A good agent should be able to fully explain the liabilities of an overseas landlord and deal with on your behalf, the collection of relevant tax which will need to be paid to HMRC if appropriate. For the larger investor an annual consolidation of statements and expenditure can be easily sought from a good agent at a reasonable price or negotiated into your overall management contract, to alleviate the financial burden of calculating these figures in time for their annual self-assessment. 

PWR Lettings are ARLA Licensed & RICS regulated agents and as specialists in our field can provide tailor made services for all types of client, so if you are looking for guidance on an existing concern, we’ll be happy to help.


Does the Quality of Marketing really matter ?

Friday, February 13, 2015

A parent at the school where my children attend, asked me the other day where we get our tenants from. She explained her total exasperation at her local agent and wondered if I could give her any tips. I explained that it is true that all agents often use the same portals and media to attract its tenants, modern technology has determined that we all follow this route nowadays. However, the quality of the marketing within these websites can make a huge difference to the number of enquiries and conversion into viewings and ultimately secure you a tenant for your empty property. This will generally be the one and only judgement they will make before deciding to view or ask for further details. 

A common mistake that agents make is not ensuring that the property is seen in its best light and the lady in question was shocked when I showed her the ineptness of some agents as they highlighted the properties flaws on the portals, rather than exhibiting their full potential. I explained that many an agent exposes potentially negative factors such as poor cleanliness, overgrown gardens or untidy rooms, all things that should be resolved prior to photography or viewings. 

If the exterior of the property demonstrates character, or the property’s spaciousness is its best feature, then this image should be used as the main photograph. However, if the outside image doesn't truly represent the property and it has a particularly nice kitchen or lounge then this photograph should be used instead. The purpose of the main image is to draw prospective tenants in and to continue their interest in the property, a poor photograph could potentially cost you a tenant.

These days so many of us choose to take our snapshots on our smart phone, but for the agent it is imperative that they invest in a high quality camera which produces good quality bright photographs. Minimal photographs won't be enough to make a prospective tenant want to view and at the opposite end of the spectrum, bombarding the potential viewer with endless photos of empty rooms won’t work either. Together with high quality images and a general representation of the house, is the need to keep potential viewers interest. When a property has been on the market for a while, this can make the interest in it become stale. By periodically rotating the main photograph to show off different parts of the property it will not only keep it fresh, but may well draw more interest to it. 

In addition to the photographs, an agent should be doing all they can to expose your property to potential tenants. Erecting an eye catching To Let board (if the owner agrees) helps pin-point the property as being available and also people in the immediate locality may have friends or family looking for a property close by. It may seem at first sight, that all To Let boards are the same, but the visibility and the colours on a board need to not only make your property stand out against the competition, but they need to clearly display the agents telephone number, website and company name, so a prospective tenant knows who they need to contact. Boards are usually driven by and within those few split seconds it needs to have created enough of an impact to stimulate a viewer’s interest. 

Local knowledge of the area and the letting agency staff’s awareness of your property is imperative to its letting success. Of course not all staff conduct viewings but an agency that encourages their negotiators to view the property for themselves is widening their chance of getting the property let. The knowledge of the property is a key asset when referring it to prospective tenants and undeniably the property is more likely to be at the forefront of a negotiators mind if they have viewed it themselves.

There is no doubt that these are all tricks of the trade that any agent can use to make your property more appealing to the potential viewer, but it is the proactive agent that can convert an enquiry into a let. Every day agents get enquiries for properties that they have to let or are yet to be instructed on, it is here that a good agent will over shine a mediocre one. The main difference I see with us, is that we see each contact from a tenant as a potential let. Everyone who contacts the office, even if we have nothing to offer them are qualified and put on our database of prospective tenants looking to rent, which includes relocation agents and large local employers.
With new properties coming on to the market daily and with the potential for applications to fall through, agents would be stupid not to make a point of registering every enquiry. We combine all of the above for the properties which we market, to ensure of a quick let. Having a proactive approach in all these aspects of marketing helps to speed up how soon a new tenant is found for a client’s property, which minimises void periods and loss of a landlord’s revenue.

If your property is not being marketed to its full potential, may be its time for a change ? 

Property as Safe as Houses

Tuesday, February 10, 2015

With new legislation enabling you to draw down your pensions in one lump sum from April this year, you may have considered trading your pension for an investment in property. It is estimated that 32,000 of the people intending to cash in their lump sum this year alone are choosing to invest in something which is deemed safe.

With interest rates on savings likely to stay low long term, getting into letting may be the best way for you to make your money work for you. Not only will you benefit from a steady return on the property you’ve purchased, you should in the long term see its value increase, as your mortgage decreases.

There are vast arrays of investors and PWR endeavour to cater for them all. In order to maximize the return on your investment you first need to find a lettable property and that’s where we can help. Choosing the right property is imperative, as if you pick an investment which is in the wrong area or is not suitable for letting it may cost you money rather than make it for you. At PWR we are happy to either point you in the right direction or conduct a full search on your behalf. Should you be wishing to have a hands off approach, we can offer you an extensive property search where we will find and view suitable properties on your behalf and give you a complete breakdown of the works required to attain the maximum rental return.

For the more experienced investor we are happy to look over your potential investment and give you our expert opinion on what we can achieve and what type of tenants you can expect to live in your property. Whether you want a property which maximizes the rental now or whether you are looking for longer term capital growth, we can provide you with the necessary advice.

As a first time landlord you may want to consider putting your investment in our hands. As part of our full management service we can ensure that your property adheres to all the frequent legislative changes and that your tenant abides by the constraints of an up to date tenancy agreement. We appreciate that you would want to gain the maximum from your investment but without expert guidance your investment could cost you dearly. 

Buying a house at any age is a huge investment and never more so than when you’re sinking the savings for your retirement into it. With PWR you can be rest assured that we will guide you through the legalities and demands of residential lettings in order to protect your investment.

Simon flourishes in his role

Monday, February 9, 2015

Respectful, loyal, methodical, conscientious, are only a few of the superlatives which go on to describe Simon O'Neill. Since joining the PWR team in September 2013 we have seen this young man grow steadily in confidence and we are pleased to say that he has proved to be an excellent recruit. Simon joined the team at a point where we were departmentalising and had to learn his role swiftly so that we could maintain the high level of service to our clients.

Coming from an administrative background, Simon found that he already had some of the skills needed to be effective in his role, but the demands of the role initially took him way out of his comfort zone. Despite Simon's reservations in his ability, he rapidly adapted to the demanding pace of property management and within 5 months was a fully trained property manager.

Simon has always been a steadfast member of the team and was a welcomed addition, as his presence positively changed the dynamics of a tight-knit office. He is, by nature, a team player who prefers to be directed rather than taking the lead, but in recent months we have witnessed a notable change in him.  He has shown initiative and belief in himself and this has been reflected in his work and he has given strength to the property management department as a whole.

For an individual who previously sought constant support, he is now a changed man. Many ambitious young men strive to be the best in this business, but on their way to achieving their personal goals they lose their way and neglect the purpose of their role. In Simon, we are lucky to have an individual who is not only content to make steady progress with us, but will step up to the challenge when its placed in front of him.

Simon is  a genuinely nice man, who thoroughly enjoys his role in the office, he is a loyal employee who goes quietly about his day to day tasks in an obliging and eager way, doing the best job he can for PWR and for everyone he comes into contact with. We are delighted that he has been rewarded for his commitment and achievement to date.  Simon has done everything that has been expected of him, he has listened to all the advice and guidance on offer; applied the words of wisdom to his daily tasks and as a result, has found a belief in himself which has not only given him confidence in his own role but has provided welcomed support and guidance to the new recruits.

We have been thrilled to watch Simon flourish during his time with us. We are delighted to see that he loves the job that he does and that he is happy in his career. He has been an excellent recruit, who is  a fundamental part of the property management team. He is in our opinion the epitome of what a property manager should be and the basis of what we should be recruiting for in the future.

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